Iron Web Hosting (IWH) provides this
Acceptable Use Policy ("AUP") and Terms of Service
(“TOS”) to give our customers and their guests
a clear understanding of what Iron Wweb Hosting expects of them while using
the service. All individuals accessing Iron Wweb Hosting servers must comply
with these requirements, whether a client or guest of a client.
USE OF Iron Wweb Hosting SERVERS REQUIRES ACCEPTANCE
OF THESE TERMS AND ACCEPTANCE IS IMPLIED VIA USE. LACK OF
KNOWLEDGE OF THESE TERMS DOES NOT CONSTITUTE AN EXCUSE FOR
BREACH.
General Terms
ALL PAYMENTS TO Iron Wweb Hosting ARE NON-REFUNDABLE.
Iron Wweb Hosting DOES NOT PROVIDE TECHNICAL SUPPORT
VIA THE TELEPHONE
ALL REQUESTS FOR TECHNICALL SUPPORT
MUST BE INITIATED AND MONITORED THOUGH THE WEBSITE
THE CUSTOMER IS RESPONSIBLE FOR HAVING
MET THE LICENSING REQUIREMENTS (HAVE A “KEY”)
FOR ANY GAME SERVER SOFTWARE PREINSTALLED BY Iron Wweb Hosting AT CUSTOMERS
REQUEST. Iron Wweb Hosting PROVIDES THE INSTALLATED FILES AS A COURTESY
ONLY AND DOES NOT SELL, RENT, OR LOAN GAME SERVER SOFTWARE.
FAILURE TO ABIDE BY THE TERMS OF THIS
AUP AND TOS MAY RESULT IN DISCONNECTION OF THE SERVER WITHOUT
PRIOR NOTICE
Payment
PAYMENT FOR SERVERS IS DUE BY THE ANNIVERSARY
OF THE SERVER ACTIVATION DATE. Any server that has not been
paid by such date is subject to disconnection without notice.
Iron Wweb Hosting will invoice the customer via email
approximately five days in advance of the invoice due date.
Iron Wweb Hosting accepts payment by credit card,
money order, check, and PayPal. A Credit Card Authorization
form must be completed for credit card payment. PayPal payments
are accepted only from VERIFIED accounts. Personal checks
will be held until they clear. PayPal check payments will
be processed immediately, however they are subject to immediate
disconnection in the event the funds do not clear. Money
orders and bank checks will be honored as cash.
All payments to Iron Wweb Hosting are non-refundable.
Cancellation
The customer may cancel service by emailing
Iron Wweb Hosting support.
After canceling service, the customer
will continue to receive service until the remaining portion
of service already paid for has been delivered.
All payments to Iron Wweb Hosting are non-refundable,
as such service cancellation will not entitle the customer
to a refund of any already paid funds.
Cancellation requests must be made at
least 10 days in advance of service renewal date
Technical Support
Iron Wweb Hosting DOES NOT PROVIDE TECHNICAL SUPPORT
VIA THE TELEPHONE. Those who call the sales telephone requesting
support will be redirected to the website without exception.
Iron Wweb Hosting provides limited technical support
for the games. We will work to ensure the operation of the
game with a stock configuration. Any modification or trouble
shooting beyond the stock configuration is the responsibility
of the customer.
Iron Wweb Hosting provides support for the hardware
and operating system of our servers, except in the case
where the customer has requested administrative level access
to the operating system, in which case Iron Wweb Hosting provides support
for the hardware only.
All technical support inquiries MUST
be initiated through the web site trouble ticket system.
Requests for support via email may not be answered in a
timely manner.
Reboot requests are completed during
business hours only. Iron Wweb Hosting does not guarantee a turn around
time for reboot requests, however a best effort will be
made to reboot a machine in a timely manner. Those requiring
immediate reboot service are advised to purchase the Remote
Reboot Option.
The customer is expected to have the
basic level of knowledge and experience required to operate
a game server. Iron Wweb Hosting cannot provide remedial teaching support.
Servers which are rendered inoperable
by action of the customer will be subject to a $30 reinstallation
fee. A reinstallation will delete any existing data on the
system.
Software
Iron Wweb Hosting provides the server operating system
and one or more open source utilities (VNC, FTP, ect..)
as needed.
Iron Wweb Hosting may pre-install one or more games,
however the customer is responsible for meeting any licensing
requirements for game server software and utilities (i.e.
having a legitimate “software key”). Failure
of the customer to do so may subject the customer to legal
liability with respect to the software property owner. This
applies whether the software was installed by the customer
or by Iron Wweb Hosting at customer’s request.
The customer is responsible for meeting
licensing requirements for any software he/she installs
himself/herself, with or without the knowledge of Iron Wweb Hosting.
Service Credits
Service credits will be for one day
of service, or a credit of one day for each day service
was affected, which ever is greater.
Service credits will ONLY be issued
if: a) a network disruption ON THE Iron Wweb Hosting NETWORK occurred
and it substantially affected the customer’s service
for a period greater than one hour, or b) the server was
unavailable for use through no fault of the customer. Unavailability
of service caused by a failure of the customer to follow
Iron Wweb Hosting provided directions does not quality for service credits.
Service credits will not be issued for
downtime caused by a delay in executing a server reboot
request, unless the delay exceeds more than 1 BUSINESS day,
as measured from the time the trouble ticket was opened.
Should Iron Wweb Hosting elect to provide service credits
even if not so obligated herein, it shall not set precident
for future issueance of service credits to the customer.
Network Performance
Iron Wweb Hosting expends a large amount of effort
to ensure the best possible network performance across the
Internet. Iron Wweb Hosting monitors key traffic exchange points across
the Internet to develop reliable data upon which performance
is measured.
The Internet is not controlled by any
single entity and Iron Wweb Hosting has direct control ONLY over it’s
own network, thus Iron Wweb Hosting CANNOT make any guarantee whatsoever
as to the consistency of network performance. However, Iron Wweb Hosting
will make a best effort at all times to ensure consistently
high performance.
In the event Iron Wweb Hosting detects a network performance
issue it will make every effort to reroute traffic if possible,
and/or to resolve the issue as quickly as possible.
Iron Wweb Hosting measures network performance using
the commonly accepted “ping” command included
with every modern TCP/IP aware computer operating system
(Windows, UNIX variants, and Mac OS 10). In Windows the
command can be accessed via a DOS command prompt. In OS
10 and UNIX the command is available on the command line.
The “ping” command is a reliable and accurate
tool for measuring network latency, and is the ONLY tool
Iron Wweb Hosting will recognize for network diagnostics.
Iron Wweb Hosting DOES NOT RECOGNIZE “IN GAME”
PING OR OTHER PERFORMANCE INDICATORS TAKEN FROM WITHIN GAME
SOFTWARE. Such measurements are unreliable and are not standardized.
In addition they are greatly affected by CPU utilization
of the server and the customer’s computer, and therefore
are NOT direct or reliable measurements of network performance.
Acceptable Use
Iron Wweb Hosting servers are to be used only for
their intended purpose (running game servers).
Iron Wweb Hosting servers may be used only for lawful
activity.
Customer must follow all written guidelines
provided by Iron Wweb Hosting for correct operation.
You may not run a public file server
or web server.
You may not exceed the total player limit
you pay for, or run a Battlefield2 Ranked game server when
paying for Battlefield2 Unranked
